Disclaimer: The Company reserves the right to unilaterally modify this Policy at any time without prior notice. These modifications may be necessary for various reasons, including compliance with applicable laws and regulations or to accommodate organizational changes within the Company. We strongly encourage you to regularly revisit this page to stay informed about any updates we make. If you do not agree with any part of this Policy, please discontinue using our Platform immediately.

The website https://carne.co.in and the mobile site https://carne.co.in/ collectively referred to as the “Platform,” are provided by Carne Private Limited. Carne has formulated this privacy policy (“Privacy Policy” or “Policy”) to demonstrate our unwavering commitment to safeguarding the information you provide when using our Platform. This Policy outlines how we collect, retain, share, store, and process this information.

This Policy incorporates and includes our Terms of Service (“Terms”). Any words or phrases not defined in this Policy shall carry the same meaning as provided in the Terms. By using the Platform, or even by merely browsing it, you explicitly consent to our use and disclosure of your personal information as outlined in this Privacy Policy.

 

A. Types of Personal Information Collected and Collection Instances

  1. Registration and Account Creation Information: When you register on our platform or create an account, we collect your phone number. For product orders, we require additional details, including your name, phone number, email address, physical address, and pin code.
  2. Visitor Information and Participation: Visitors to our platform may voluntarily provide their name and email address for inquiries about our products, offers, participation in company-sponsored events, or taking part in surveys, among other activities.
  3. Financial and KYC Information: Paytm and M Swipe’s secure online payment system may collect financial information such as credit/debit card numbers, UPI IDs, billing addresses, and payment instrument details. Credit card data is stored securely on Paytm and M Swipe’s platforms for up to 30 days, governed by their respective privacy policies.
  4. Feedback Data and Other Information: This category encompasses various data, including:
  • Information provided during customer service calls, which may be recorded for quality and training purposes.
  • Data entered when participating in loyalty programs or utilizing discount codes.
  • Feedback or comments provided by users on the platform.
  1. Information About Others: If you order products or offers for someone else, you will need to provide their names, mobile numbers, email IDs, and addresses. We rely on you to obtain their consent for the limited use of their personal information.
  2. Usage Data: We collect data related to your interactions with our platform, including interaction patterns (e.g., screen actions, taps, scrolls), access dates and times, viewed app features or pages, app crashes, system activity, browser type, and third-party sites or services used during interactions.
  3. Device Data: Information about the devices used to access our platform, including device IP addresses, unique identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
  4. Data from Cookies: Cookies are used to collect data on our website, such as user settings and preferences, as well as time spent on the platform. This information is utilized to analyze user interactions, assess responses to marketing promotions, and enhance the shopping experience. Disabling cookies in your browser may limit access to certain platform features and require repeated account password entry.
  5. Data from Advertisements: Our platform may employ third-party advertising companies that collect, analyze, and store data related to your interactions with ads. This data assists in delivering targeted advertisements tailored to your interests. Please note that this policy does not cover the use of cookies by these advertisers.

B. How Your Information Is Utilized

Your personal information serves various essential purposes in connection with your use of the Platform by the Company. These include:

  1. Registration and Order Confirmation: We use your personal information to register you on the Platform and confirm your orders.
  2. Delivery Information: Your delivery information is vital for ensuring your orders reach you accurately and on time.
  3. User Inquiries and Requests: We employ your data to respond to user inquiries and fulfill their requests, enhancing their overall experience with the Platform.
  4. Transaction Completion: Personal information is used to complete transactions, ensuring a seamless process.
  5. Customer Service: We leverage this data to provide you with top-notch customer service, addressing any concerns or issues you may encounter.
  6. Administrative Communication: Administrative information, such as policy updates, may be communicated to you using this information.
  7. Personalized User Experience: Your information aids us in personalizing your experience on the Platform to make it more tailored to your preferences.
  8. Platform Enhancement: We analyze user information to gain insights into our user base and continually improve the Platform’s content and functionality.
  9. Security and Compliance: Personal information may be used to investigate and take action against potential security breaches or violations of our license agreements.

From time to time, we may also use your email address to:

  • Keep you informed about Products and Offers that align with your interests.
  • Notify you about changes to our policies.

When you provide us with personal information about third parties, such as gift recipients, we use this data exclusively for purposes related to processing the delivery and, where applicable, communicating delivery status. It is essential that you obtain consent from the intended recipient for the limited use of their personal information in such cases.

Financial and KYC information collected by Paytm and M Swipe is specifically utilized for facilitating payments. In case of any payment processing issues, they may reach out to you via email.

Additionally, we may periodically contact you with updates, newsletters, event invitations, greetings, and information about seminars we host, collectively referred to as “Marketing Communications.” Furthermore, your personal information may be used to respond to inquiries or process recruitment requests that you have consented to and completed on our Platform.

C. How We Handle Your Personal Information When Sharing with Third Parties

We prioritize the privacy and protection of our customers’ personal information. Here’s an overview of how we manage the sharing of your data with third parties:

  1. No Selling or Unauthorized Sharing: We want to make it clear that we do not sell your personal information to third parties, nor do we share it with them for their marketing or advertising purposes, unless you explicitly grant us permission to do so.
  2. Necessary Sharing: In certain situations, we may need to share your information with third parties for legitimate purposes. These third parties typically fall into the following categories:
  • Third-Party Service Providers: To efficiently operate our business, we collaborate with various third-party organizations and individuals. We may share specific personally identifiable information with them, such as your name, member ID, email, mobile number, address, and information collected from your interactions with our platform (e.g., device details, location, and network carrier). Additionally, these third-party service providers may use cookies on our behalf to enhance your platform experience, perform behavioral analytics, and gain insights into consumer behavior. We also share this information with logistics companies and payment service providers to facilitate product delivery and payments.
  • Advertising Partners: We partner with third parties to serve advertisements, both on our platform and across the internet. These partners may collect anonymous data about your visits and interactions with our platform to tailor ads for products and services. This anonymous data collection relies on industry-standard pixel tags and does not involve the collection of personally identifiable information.
  • Government and Law Enforcement: In specific situations where necessary to prevent, detect, or investigate illegal activities related to our platform, we may disclose your personal information to governmental authorities or law enforcement agencies. We may also share your data to fulfill legal obligations or to investigate, defend against, or take action regarding illegal activities, suspected fraud, potential threats to individuals’ physical safety, or as mandated by law.
  • Associated Business Entities: We may share your personal information with our affiliates and group companies to offer you relevant products and promotions. In the event of a complete or substantial acquisition of our company by a third party, customer information may be one of the assets transferred. This transition will occur with full disclosure of our privacy policy and its commitments.
  • Third-Party Services: Our platform may enable connections to other websites, products, or services beyond our control (e.g., external wallet facilities for payments). When using such third-party services, please be aware that their privacy policies apply, and we recommend reviewing them before consenting to their use.

Our commitment to safeguarding your data extends to the third parties we engage with. They are bound by stringent confidentiality agreements and are only permitted to share this information on a need-to-know basis for the sole purpose of fulfilling their functions.

D. How We Safeguard Your Personal Information

At our company, safeguarding your personal information is a top priority. We take several measures to protect your data:

  1. Limited Access: Personal information is accessible only to authorized employees, associates, partners, and officers.
  2. Stringent Third-party Standards: Our third-party service providers are held to strict privacy and confidentiality standards.
  3. Physical, Electronic, and Procedural Safeguards: We maintain safeguards to prevent loss, misuse, damage, modification, unauthorized access, or disclosure of your information.
  4. Advanced Technology: We utilize specialized technology like firewalls to enhance security.
  5. Rigorous Testing: Our IT department conducts security and operability tests on products and services before introducing them to the internet. We also continuously scan for known vulnerabilities in our technology.
  6. Access Controls: We implement controls to identify, authenticate, and authorize access to various systems and sites.
  7. External Data Device Restrictions: The use of external data devices on our systems is restricted to enhance security.
  8. Ongoing Training: We provide our personnel with relevant training and regularly update our security practices to address new risks and technological developments.

While we take these measures seriously, it’s important to note that we cannot guarantee the absolute privacy of personal information transmitted over the web or through unsecured channels. Your data security is of utmost importance to us, and we continually strive to protect it to the best of our abilities.

E. Your Rights Regarding Your Personal Information Collected by Us

We highly value your control over your personal information. If you wish to make changes, request deletion, or withdraw your consent regarding the use of any personal data we’ve collected about you, kindly send an email to [email protected] with ‘REMOVE’ clearly stated in the subject line. It’s important to note that opting for deletion or withdrawing consent may result in your inability to access our platform.

F. Data Retention Policy

Our commitment is to maintain your personal information solely to ensure the seamless and uninterrupted utilization of the Platform. We will not hold onto your personal data beyond the period necessary for lawful purposes.

G. Protection of Children's Privacy

Our Platform is intended for use by individuals who are 18 years of age or older, and we do not intentionally request or gather personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take measures to delete that information and deactivate the associated user account.



Addressing Concerns and Grievances

If you have any concerns or grievances regarding the handling of your personal information, please feel free to get in touch with us through the following contact:

#1-9-202, Dwaraka Nagar, Behind Vikas Nagar Union Bank, Dilsukhnagar, Hyderabad, East Zone, Telangana -500060

Please be aware that all email communications exchanged with the company may be monitored. This monitoring is conducted to ensure compliance with internal policies and to safeguard our business interests.

This document serves as an electronic record in accordance with the Information Technology Act, 2000, and its relevant rules, along with amendments pertaining to electronic records within various statutes, as revised by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not necessitate physical or digital signatures.